I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
U.S orders will be shipped via Express Standard Shipping and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 - 20 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order please email email@example.com.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us(firstname.lastname@example.org) and we will do our best to reply within 24 hours.
Returns accepted if product not as described within 14 days of delivery for a full refund, buyer pays return shipping. Items should be returned in their original product packaging. Please include your contact information so we can contact you once we receive the returned order.
When you receive a product that was bought and paid for on our site, and you find it is not as described or you do not receive it, you can contact us to resolve these problems (according to the specific product set of returns guarantees). You will then be able to request a full refund and return the item, or keep the item and agree to a partial refund. Please note buyer pays return shipping
Please note: Once the item is loaded onto the truck, you give up all rights and title to the item. Delivery personnel is not authorized to return the item to you. Even if you choose to return your purchase, the item cannot be reclaimed.
All tracking numbers will be emailed to the customer as soon as the tracking information becomes available. Due to high-season demand, our support staff may be delayed in delivering you the tracking information, if you haven't received your tracking number within 10 days of purchase please contact us at "email@example.com".